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Fault Recording System
Software Data Solutions provide support, maintenance and enhancements
for Anite Limited's Incident/Fault Recording System. The product
was architected and designed by SDS design engineers when they
worked
for Anite
Telecoms Ltd.
The Incident Recording System forms part of Anite's software development
process and is used not only to track and record incidents, but
also to improve the end to end quality of the software delivery
to Anite's customers.
The Process
As incidents, issues, or faults arise during the software development
cycle, they are recorded and tracked by the system. Anite found
that the Source Code software being used by them (Microsoft Source
Safe, CVS and PVCS), made no provision for managing faults that
impact on several files. The Fault Recording System manages faults
through to Release. Ownership of the fault is undertaken electronically
and controlled by the Project Manager and Quality Assurance team.
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Management
A unique feature of the system is the clever use of email to manage
the faults. For example, once the Project Manager authorises the
work to proceed, work assignments are sent by email to the individual
responsible to resolve the fault automatically. This ensures that
work assignments are clearly described to those responsible for
their implementation. Similar work flows apply to fault testing
where notifications are sent based on Fault status. Faults can
also be grouped together to form a Software Releases where the
history is maintained in underlying audit tables.
Reporting
The system offers Status Reports for internal use and customer
reporting in graphical and text layouts. For example one report
shows the number of faults recorded for the project, the number
closed and the number of fault outstanding.
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