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Software Data Solutions are committed to providing high quality support to all our customers. Our dedicated team of professionals can provide advice and assistance to ensure a smooth transition to the SDS products.
All of our customers are given access to our web-based Fault and Incident Recording tool FaultTracker. This enables our customers to log issues online and to subsequently monitor their progress. FaultTracker serves as a single repository for all communication about an issue, including storing relevant documents, any comments or emails relating to each issue and a comprehensive audit history. FaultTracker also enables SDS staff to effectively manage faults from diagnosis, through fixing and testing, and ultimately to customer release.
Alternatively, customers can contact us via telephone on
+44 (0) 1276 804490
or by sending an email to our dedicated support address at
support@software-data-solutions.com
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